The content of our website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trade marks, service marks, patents or other proprietary rights. Except insofar as expressly permitted in these terms and conditions, the content of this website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, sold, hired, reverse engineered or transmitted in any way without our prior written consent. You may retrieve, display, copy, print or download the content on this website for the following purposes only:
- Content of this site may be copied, in part or full, if the information is intended for personal use or in connection with the proposed purchase by you any of the goods referred to on the site.
- The content of this site may be copied, in part or in full, for the benefit of a third party if the all of the following conditions are met:
- the copy indicates this site as its source and provides the site’s complete address and copyright information
- the copy indicates that it is protected by copyright restrictions which must be respected by the third party
- the copy, in part or in full, must not be inserted into another text or publication, in whatever form, without prior written permission
- the copy, in part or in full, must not be stored, on another website or on any other electronic system, without prior written permission
- the copy, in part or in full, must never be disseminated for commercial purposes apart from the intended purchase by you or others of goods specified on the site without prior written permission
All our items will be sent via post, Royal Mail or a courier and will generally be despatched within 3 working days from receipt of order.
Standard Delivery
- For orders less than £30.00 delivery cost £5.00 including VAT
- For orders between £30.00 – £99.99 delivery cost £10.00 including VAT
- For orders between £100.00 – £199.99 delivery cost £20.00 including VAT
Overseas Delivery
We do not deliver overseas. We can provide weights and volumes of products for customers to arrange shipment which will be at their own risk. You will be responsible for any customs or import duties levied once the goods reach your country.
Cancellations
You can cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items).
To cancel your order you must inform us in writing giving your name, address, telephone number, email address and details of your order. You can use the cancellation form (Download Form) or you can notify us in writing at the following: Teak Care, Unit 7 Gateway Business Park, Pipers Road, Coulsdon, CR5 2AR Tel: 020 8655 6242 Fax: 020 8688 4392 Email: returns@teak-care.co.uk
To meet the cancellation deadline, it is sufficient for you to send your before the cancellation period has expired though you might have to provide proof of despatch if you post the item such that the cancellation notice is delivered to us after the expiration of the cancellation period.
Effects of cancellation
If you cancel your order, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). You must bear the cost of returning the goods via a courier or we can arrange to collect larger goods at the rates specified below.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are permitted to inspect the goods but are not allowed to use them. You must return the goods in the original packaging they were delivered in. There may be a deduction if the goods are not returned in the same condition that they were in when they were delivered.
We will make the reimbursement not later than:
14 calendar days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
Costs of Return
You will have to bear the cost of returning the goods. You should return smaller items, value up to approximately £100, via Royal Mail or courier and this will cost £10 – £20 to return. Please make sure you insure the goods and retain proof of despatch which might be required by us in order to process a refund.
In the event that delivery was to an agent/ freight forwarder collection will only be from the point of delivery not the onward customer address.
For items that have been taken offshore they must be returned to the original mainland delivery address and this cost will be borne by the buyer.
We will endeavour to collect the goods within 14 days of receipt of your notice to cancel the order. We will notify you of the collection date and you should ensure the items are available for collection on that date. Failure to have the goods available as arranged will delay any refund.
Cancellation by us
We reserve the right not to process your order if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
Credit Card Security
We want you to shop online with confidence.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Depending on your browser, you will see a different confirmation that your connection is secure, but for the most common browsers, you will see a closed padlock at the foot of your screen.
In order to validate orders we may contact you for additional security purposes should we deem this necessary.
Privacy
We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.
Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.
The type of information we will collect about you includes:·
- Your name
- Address
- Phone number
- E-mail address
- Credit / debit card details
The information we hold will be accurate and up to date. You can check the information we hold about you by clicking here and e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you would like to remove your details from our customer database and mailing list please click here. If you have any questions or comments about privacy you should email Philip Abraham at info@teak-care.co.uk or telephone 020 8655 6242.
Jati Ltd (trading as Teak Care) is registered under the Data Protection Act 1998.
Mis-pricing
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.
Stock availability
Product availability will be confirmed upon receipt of order. We try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.
If the item you have ordered is not in stock, we shall advise you and do our best to get it to you as quickly as possible.
If we are unable to deliver an item we shall cancel the item from your order immediately and let you know by phone or email. If we are unable to deliver an item to you in a timely manner, as stated within our delivery policy, we will telephone or email you with the option to cancel your order if you so wish.
Guarantee
We warrant all of our products for a period of one year from the date of delivery. If you find a defect in material or workmanship in any part or component, Teak Care will replace the item free of charge. “Defects”, as used in this warranty, are defined as imperfection in material or workmanship that will impair the use of the item.
In the event that you would like to claim under our guarantee please forward images of the damage to info@teak-care.co.uk together with your order details. Please be advised that our product guarantee does not cover items shipped overseas.
Prices & VAT Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
If you are ordering from outside the UK or European Union, your order can be supplied VAT free. Your credit card payment will be reduced accordingly and a copy of your ex VAT receipt will be despatched with your goods. Local import duties may be payable by you on receipt.
Trade Descriptions Act
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.
Customer Services
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on 020 8655 6240 or click here to inform us by email We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.
Our Customer service representatives are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday.
All complaints will be acknowledged within 2 working days and will be resolved as soon as practicable. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.
We always welcome feedback from our customers and are continually looking at ways to improve our service.
Instability of the Internet
The Internet is an inherently unstable medium. Errors, omissions, interruptions and delays of service may occur at any time. As a result we accept no responsibility in respect of such errors, omissions, interruptions or delays. We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software. We accept no liability whatsoever (whether in contract, negligence, breach of duty including statutory duty or any other cause of action) for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site.
